Keystone Seats Warranty Policy

Limited Warranty Overview

Keystone Seats provides a one (1) year limited warranty from the date of purchase against qualifying defects in materials and workmanship when the product is used under normal operating conditions. This limited warranty applies to the original purchaser only and is not transferable.

This warranty does not cover minor cosmetic imperfections, normal manufacturing variances, or issues that do not affect the function, safety, or structural integrity of the product. Any signs of abuse, misuse, improper installation, or neglect will void this warranty.

What Is Covered

At the sole discretion of Keystone Seats, this limited warranty may cover qualifying manufacturing defects, including the following:

  • Weld failures
  • Cracking or failure of structural metal components, including mounting plates or brackets
  • Backrest adjustment mechanism failure (if applicable)
  • Foam collapse or padding defects
  • Suspension failure (if applicable)
  • Slide rail failure
  • Seam or stitching separation, only if determined to be a manufacturing defect

Keystone Seats reserves the right to determine whether a reported issue qualifies as a warrantable defect.

What Is Not Covered

This warranty does not cover damage or failure resulting from causes including, but not limited to, the following:

  • Normal wear and tear
  • Minor cosmetic imperfections or normal manufacturing variations
  • Cuts, punctures, abrasion, rips, tears, bends, or deformation caused by the user
  • Fading, cracking, or discoloration due to UV exposure or chemical exposure
  • Damage caused by gasoline, oil, solvents, degreasers, or harsh cleaning agents
  • Improper installation or assembly
  • Accidents, misuse, abuse, or neglect
  • Unauthorized repairs, alterations, or modifications
  • Environmental or storage-related damage, including prolonged outdoor exposure without cover, standing water, or moisture intrusion
  • Acts of God or natural events, including but not limited to fire, flood, lightning, or other natural disasters
  • Damage caused by exceeding the published weight limits listed in the product description for the specific seat model

This list is non-exhaustive. Keystone Seats reserves the right to deny warranty claims for conditions not consistent with normal product use.

Fitment & Installation Responsibility

Customers are responsible for verifying proper fitment prior to installation. Keystone Seats is not responsible for incompatibility issues or damage resulting from incorrect fitment, installation, or application.

Proof of Purchase & Required Information

To submit a warranty claim, the following information is required:

  • Order number
  • Name on the order

The following information is requested and strongly preferred, but not required:

  • Product SKU, listed on the product label located on the underside of the seat
  • LOT code, listed on the product label located on the underside of the seat

If certain information cannot be located, Keystone Seats may still review the claim at its discretion. Providing complete information helps expedite claim evaluation.

Proof of Defect

Clear photos of the reported issue will likely be required. Videos and/or return of the product may also be requested. Keystone Seats reserves the right to determine what evidence is necessary to evaluate a claim. Failure to provide requested documentation may result in claim denial.

Warranty Claim Process

All warranty claims must be submitted through a customer support ticket submitted on our website. Warranty claims will not be handled by phone unless Keystone Seats determines that a phone call is necessary and initiates contact.

Response time is typically 1–3 business days per reply. Resolution timelines are not guaranteed and may vary depending on part availability, shipping timelines, or circumstances beyond Keystone Seats’ control.

If a claim is approved, Keystone Seats will determine the appropriate resolution, which may include supplying replacement parts required for repair. Repairs are the responsibility of the purchaser.

If the seat is deemed beyond repair, a replacement seat may be issued. The original seat may be required to be returned, and return shipping costs will be covered by Keystone Seats.

Replacement seats will be the same model when available. If the original model has been discontinued, an equivalent model may be provided. Replacement units may be open-box units at the sole discretion of Keystone Seats.

Parts or replacement units may require ordering and are subject to availability.

Non-Warranty Assistance

If an issue is not covered under warranty, customers may still contact Keystone Seats to inquire about replacement parts or other assistance. Availability is not guaranteed. All associated costs, including parts and shipping, are the responsibility of the customer. Any non-warranty assistance is provided solely at the discretion of Keystone Seats.

Limitations of Liability

To the fullest extent permitted by law, Keystone Seats shall not be liable for any incidental or consequential damages, including but not limited to loss of use, downtime, or delays resulting from shipping, parts availability, or circumstances beyond Keystone Seats’ control.

This limited warranty is the sole and exclusive warranty provided by Keystone Seats and replaces all other express or implied warranties to the extent permitted by law.

Submit a Warranty Claim

If you believe your product may qualify for warranty coverage, please submit a customer support ticket using the link below.

👉 Submit a Warranty Claim